Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.0
Location
8.7
Service
7.7
Dining
7.7
Guest reviews
8.2/10
based on 3 reviews
8.4
8.4/10 based on 2041 reviews
Rowland
United Kingdom,
January
2024
8.6/10
I thoroughly enjoyed my stay at this hotel for 9 days. The room was spacious and provided everything we needed, making it a much better choice than a standard hotel room. The hotel facilities were excellent, and the location was ideal. However, the service could have offered more than just discounts at the lifesaving club and coffee vouchers.
Rooms
9.0
The room was awesome, tidy, and homey with fantastic views and a great location.
Service
8.0
The staff was very friendly and helpful, making our late-night arrival after a wedding stress-free.
Location
9.0
The location was very central to everything, offering lovely views.
Dining
8.0
I enjoyed my breakfast overlooking the beach, and the grilled dishes were delicious.
Facilities
9.0
The hotel facilities were lovely and convenient for all guests.
James
United Kingdom,
August
2023
7.6/10
The hotel is located slightly away from Surfers Paradise central, but it's a quick walk into Cavill and offers a peaceful retreat from the noise. The rooms had most essential amenities in the kitchen and laundry, but they lacked basics like tissues. The staff was helpful, but there were limited details about local attractions. The morning dining experience was enjoyable, and the hotel provided onsite options. The 29th-floor views were stunning, but there were cleanliness issues in the bathrooms.
Rooms
7.0
The rooms had most essential things in kitchen and laundry but lacked basics like tissues. They had dust on the walls, weren't serviced, and this information wasn't communicated before arrival.
Service
8.0
The staff was very helpful, making use of the tram's proximity and offering services like car hire and dry cleaning, despite lacking informative details about nearby attractions.
Location
8.0
The location, though a bit removed from Surfers Paradise central, was advantageous for quiet walks and easy access to public transportation. The ocean views from the 29th floor were wonderful.
Dining
7.0
The morning dining experience with onsite options was enjoyable, although not wanting to deduct points for it.
Facilities
8.0
Facilities were good, but there were health and safety hazards in the bathrooms that need attention.
Charles
United Kingdom,
June
2023
8.2/10
I had a pleasant stay at this hotel with great facilities and a lovely pool area right above. However, the room was a bit tiny and older compared to other accommodations nearby. The staff were really polite and helpful but seemed restricted by too many rules set by the management. The location was excellent, allowing easy access to attractions while providing a quiet retreat from the hustle and bustle. I enjoyed the dining options available onsite, especially the breakfast on my balcony.
Rooms
8.0
The room I stayed in was cozy and offered a comfortable experience. It had ducted air conditioning and double glazed windows, making it a pleasant retreat.
Service
7.0
The staff members were genuinely caring and helpful, making me feel well-assisted during my stay. However, there were some perceived constraints due to the management's regulations.
Location
9.0
The hotel's modern décor and views made it a great place to stay, within walking distance to Surfers Paradise Beach. It provided a convenient yet serene setting for my vacation.
Dining
8.0
I really enjoyed trying the breakfast available onsite, and the access to local fish dishes was a nice touch. Dining with a view from my balcony was a highlight of my mornings.
Facilities
9.0
The hotel's facilities were well-equipped and enhanced my overall experience. The pool area also doubled as a changing room, offering extra convenience.